Fish4Flies has a zero-quibble policy. If there does happen to be
something wrong with your flies, we will replace or refund without
question. We would like to see you happy with your selection of flies,
so if they are not quite what you are looking for, let us know and we
are sure that we can sort something out for you as a courtesy.
If you have simply changed your mind and wish to return any unused flies, please use our contact form stating your order number (if available), email address, and which flies you would like to return, along with any reason as to why. We will then let you know how and where to send the returns. We do not accept any used flies, or any flies which have come into contact with used flies (ie. stored in the same bag or flybox). Returns must be made within 30 days, which starts the day after the latest delivery estimate included within the dispatch email.
We aim to respond to any queries promptly using our contact form;
If we haven't got back to you in a timely manner, you may want to check
that you have entered your email address or phone number correctly into
the contact form; It's so frustrating when we call our customers back
immediately only to find that we are calling a wrong number or the email
bounces back!
We so hope that you enjoy the quality fly fishing flies that we
offer, and appreciate any mentions or links to our site which recommend
our service. We grow organically through word of mouth, so this really
helps us keep our service running!