Secure Online Shopping
At Flybox, we take security very seriously, and make
shopping online as safe as we can.
Your browser will go into secure mode as soon as you click to go into the
'checkout' or to 'login' - so before you enter any personal or payment details.
You can check that you are shopping in a secure environment by looking for
either a locked padlock icon, or an image of a key in the grey bar at the
bottom of your browser screen.
Being in 'secure mode' means that all of your details are encrypted to help
keep them secure. Encryption creates billions of code combinations to protect
each transaction made on our site, so your card details cannot be viewed by
anyone else using the Internet. If you are using one of the more recent browser
versions, our site supports 128 bit encryption, therefore keeping your details
as safe as possible at all times.
We only accept orders that are placed using Secure Socket Layer (SSL). This
technology prevents you from inadvertently revealing personal information using
an un-secure connection. During payment, we also ask for your card billing
address, as an additional security check.
You can save your favourite delivery address, but you need to enter your card
details each time you order. We will not share your personal details with any
external agency.
We recommend that you always close down your Internet browser when you have
finished online, especially if you use a shared PC. This will delete temporary
Internet cookies from any sites that you may have visited.
If you have any further concerns about security, please call our Customer
Services team on +44 (0)870 747 2597. or email enquiries@Fish4flies.co.uk .
Internet Shopping is Safe
Internet shopping is now at least as safe as shopping in a
store or by phone, so there is no need for anyone to miss out on the benefits
it can provide.
Here is the IMRG's (Interactive Media in Retail Group) official consumer
Internet shopping advice.
1. All of your usual shopping rights apply online: see www.consumer.gov.uk
2. Know who you're dealing with: get the seller's phone number and postal
address.
3. Be aware of terms and conditions: check payment and delivery details.
4. Keep records of what you order.
5. EU law protects you against fraudulent use of your payment card in EU
transactions: credit cards give you extra protection.
6. Only give your payment card details over a secure connection and never by
email: never disclose your PIN to anyone, and NEVER send it over the internet.
7. You usually have at least 7 days to cancel an order and request a refund
from an EU retailer.
8. Check your payment card statement carefully: you have at least 90 days to
report a suspect transaction.
9. When you buy goods online from outside the EU: you are an importer and may
be liable to pay any Customs Duty and VAT; be cautious as it may be difficult
to seek redress if problems arise.
10. If you have a problem, contact the seller then, if you need to, the payment
card company, local Trading Standards Office and any 'trustmark' organisation
the seller is registered with.
Click here to visit IMRG's website.
How does your browser protect you and your data?
Most modern web browsers, such as Internet Explorer and
Netscape, support 'secure mode' and standard security protocols.
Internet Explorer can warn you if the site you are about to send payment
details to, is secure or insecure. To make this happen, select OPTIONS on the
VIEW menu and then click the SECURITY tab. Once all of the warning boxes have
been ticked, Internet Explorer will automatically alert you each time you send
your private details to another site.
If you use a Netscape browser, you should select SECURITY PREFERENCES from the
OPTIONS menu and then click on the GENERAL tab. Tick all of the Security Alert
boxes and again, you will be warned when you are sending details to secure and
insecure sites.